Enquiry capture
Every route a buyer might use, wired so nothing arrives without a record.
Our process
We test every route as a buyer would, not by reading the configuration.
Route audit
Submit a real enquiry through every route.
Fix broken routes
Repair what is not arriving.
Single queue
Consolidate all routes into one place.
Source attribution
Tag every enquiry with where it came from.
Ownership rules
Assign an owner on arrival.
Alerting
Failure detection and escalation.
What is included
Route audit
We submit a real enquiry through every published route and see what happens to each one. This alone usually finds something.
Form rebuild
Submissions written to a system with delivery confirmation, failure alerts, and the source attached to every entry.
Single queue
One place every enquiry lands regardless of how it arrived, so nothing depends on an individual's inbox.
Source attribution
Channel, campaign and landing page carried through to the CRM record and on to the order.
Ownership on arrival
An owner assigned the moment an enquiry lands, rather than whoever happens to notice it.
Want to know if this is the right starting point? Tell us what is not working and we will say whether this is where we would begin, or somewhere else.
Ask usProblems we have solved
Described by the problem rather than by the client.
Three routes, one of them broken
What we found
A published enquiry email address was forwarding to a mailbox that had been full for an extended period. Messages were bouncing silently.
What we built
Consolidated all routes into a single queue with delivery monitoring and alerting on failure.
What changed
The failure mode was removed, and the next break produced an alert rather than silence.
Nobody could say where enquiries came from
What we found
The CRM held enquiries with no source field populated. Budget decisions across several channels were being made on instinct.
What we built
Source captured at the point of submission and carried through to the order record.
What changed
Spend decisions started having evidence behind them.
Often runs with
Talk to us about enquiry capture
Thirty minutes, no deck. If this is not what you need we will say so.