Terms of Service

Last updated: Feb 2026

Welcome to CrossNibble. These Terms of Service ("Terms") govern your access to and use of the CrossNibble website, services, and deliverables (collectively, the "Services") provided by CrossNibble ("we," "us," or "our"). By accessing our website or engaging us for any service, you agree to these Terms. If you do not agree, please do not use the Services.

1. About CrossNibble

CrossNibble is a B2B growth consultancy that provides services including but not limited to SEO, AEO (AI search optimization), GEO, SEM, outbound marketing (cold email and LinkedIn), CRM automation, lead generation, and pipeline acceleration for industrial, manufacturing, SaaS, and B2B service companies.

2. Eligibility

You must be at least 18 years old and authorized to enter into a binding contract on behalf of yourself or the organization you represent. By using our Services, you confirm that you meet these requirements.

3. Scope of Services

The specific scope, deliverables, timelines, and fees for any engagement will be defined in a separate written proposal, statement of work (SOW), or service agreement signed by both parties. In the event of any conflict between these Terms and a signed SOW, the SOW shall prevail for that engagement.

Information published on our website, blog, case studies, or marketing material is provided for general informational purposes only and does not constitute a binding offer or guarantee of results.

4. Client Responsibilities

To deliver effective results, we rely on timely cooperation from our clients. You agree to:

  • Provide accurate, complete, and timely information, access, assets, and approvals required for the engagement.
  • Grant necessary access to relevant platforms, accounts, analytics tools, CRMs, ad accounts, domains, and email systems.
  • Review and respond to deliverables, drafts, and communications within reasonable timeframes.
  • Ensure that all content, data, brand assets, and materials provided to CrossNibble do not infringe on any third party rights.
  • Comply with all applicable laws, including anti-spam regulations (such as CAN-SPAM, GDPR, and similar), advertising standards, and platform-specific policies.

Delays or failures caused by the client may impact timelines, results, and fees, and CrossNibble shall not be held responsible for such delays.

5. Fees and Payment

Fees for the Services will be specified in the applicable proposal or SOW. Unless stated otherwise:

  • Invoices are payable within the timeframe stated on the invoice (typically 7 to 15 days from the invoice date).
  • All fees are exclusive of applicable taxes, including GST, VAT, or withholding taxes, which are the client's responsibility.
  • Late payments may incur interest, suspension of services, or termination of the engagement.
  • Third party costs (ad spend, software subscriptions, tools, paid platforms, data providers) are the client's responsibility and are not included in CrossNibble's service fees unless explicitly stated.

All fees paid to CrossNibble are non-refundable except where expressly stated in the relevant SOW.

6. No Guarantee of Results

CrossNibble brings deep expertise, proven frameworks, and accountability to every engagement. However, marketing and growth outcomes depend on multiple factors including market conditions, product fit, pricing, competition, sales execution, and external platforms beyond our control. While we work hard to deliver measurable improvements in pipeline, leads, and revenue, we do not guarantee specific rankings, traffic volumes, lead numbers, conversion rates, or revenue outcomes.

7. Intellectual Property

Our IP: All frameworks, methodologies, internal tools, templates, audits, training material, proprietary processes, and documentation developed by CrossNibble remain our exclusive property. Nothing in these Terms transfers ownership of our pre-existing or independently developed intellectual property.

Client IP: All brand assets, logos, content, customer data, and materials provided by the client remain the client's property.

Deliverables: Upon full payment, the client receives a non-exclusive, perpetual license to use the final deliverables created specifically for them under the relevant SOW, for their internal business use.

Portfolio rights: Unless otherwise agreed in writing, CrossNibble reserves the right to reference completed work, anonymized results, and the client's name and logo in case studies, portfolio, marketing material, and proposals.

8. Confidentiality

Both parties agree to keep confidential any non-public business, technical, financial, or strategic information shared during the engagement. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law. This obligation survives termination of the engagement.

9. Third Party Tools and Platforms

Our Services may involve third party tools and platforms including but not limited to Google, LinkedIn, Meta, HubSpot, Salesforce, Apollo, email service providers, and analytics platforms. CrossNibble is not responsible for changes, downtime, policy updates, account suspensions, billing issues, data loss, or any limitations imposed by these third parties. Use of any third party tool is governed by its own terms and conditions.

10. Communication and Outbound Compliance

For outbound services (cold email, LinkedIn outreach, paid campaigns), the client is responsible for ensuring that target audiences, messaging, offers, and data sources comply with all applicable laws and platform policies. CrossNibble executes campaigns based on agreed strategies but does not assume liability for any client-side compliance failures, data sourcing decisions, or platform actions resulting from such activity.

11. Termination

Either party may terminate an engagement in accordance with the notice period specified in the relevant SOW. In the absence of a specified notice period, either party may terminate by providing at least fifteen (15) days written notice. Upon termination:

  • The client shall pay for all work completed up to the effective termination date.
  • CrossNibble will hand over completed deliverables for which payment has been received.
  • Outstanding fees, retainers, or committed spend remain payable.

CrossNibble reserves the right to immediately suspend or terminate Services without notice in cases of non-payment, breach of these Terms, abusive behavior, or activity that may cause legal, ethical, or reputational risk.

12. Limitation of Liability

To the maximum extent permitted by law, CrossNibble's total liability for any claim arising out of or related to the Services shall not exceed the total fees actually paid by the client to CrossNibble for the specific engagement giving rise to the claim during the three (3) months preceding the claim.

In no event shall CrossNibble be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of revenue, profits, data, goodwill, or business opportunities, even if advised of the possibility of such damages.

13. Indemnification

The client agrees to indemnify, defend, and hold harmless CrossNibble, its founders, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from: (a) the client's use of the Services, (b) content, data, or materials provided by the client, (c) breach of these Terms, or (d) violation of any applicable law or third party rights by the client.

14. Disclaimer

The Services and all content on the CrossNibble website are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. CrossNibble does not warrant that the website will be uninterrupted, error-free, or free of harmful components.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Thane, Maharashtra, India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Thane, Maharashtra, India.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

17. Contact Us

For any questions, clarifications, or concerns about these Terms, please contact us at:

CrossNibble
Email: contact@crossnibble.com
Website: www.crossnibble.com
Address: A/207, Shreeji Milestone, Opp Burger King, Kartap, Badlapur East, Thane, Maharashtra, India. Pin code: 421503